We at McFerran law know that client communication is a key component in an attorney-client relationship. How many times have you heard about attorneys who never return phone calls?
Now, in a more technological world, that may also refer to emails as well.
In days gone by the practice of law was a lot different than it is today. Typically, attorneys, while many of them, would put themselves in a level superior to their clients. The attorney only dwelt with clients during certain hours. The attorney only returns calls when he or she chose to do so. The attorney at our law office know that he or she serves the client and not the other way around.
Our attorneys know that they serve our clients and it is a privilege for us to be engaged by them. Not the other way around.
We also know that the practice of law is no longer just with an attorney and his or her client. When a client hires an attorney at McFerran law, they hired the whole law firm. You see, we are not just attorneys. We are attorneys with a whole host of legal professionals working alongside of your attorney to serve you. These are support people who play an integral role in serving your legal needs. They are paralegals, legal assistants, legal secretaries and other staff working alongside of your attorney to serve your legal needs.
Attorney schedules can be hectic. Our litigation attorneys may be in trial in court for days and weeks at a time. You can be assured at McFerran law that a member of your attorney’s legal team (or the attorney himself or herself) will be returning your phone call or email promptly.
Generally, clients can quickly understand that an attorney’s staff is generally at their desk full-time and not tied up in court, depositions, consultations, or client drafting to the same extent as your attorney. That is why all our clients are introduced at the first meeting of the team of professionals that will be serving you.